Refund policy
Thank you for shopping at [shatriga.com]! We appreciate your trust in our products and services. We want to ensure that you have a satisfying experience, which includes easy returns and refunds.
- Eligibility for Refund
We offer refunds under the following circumstances:
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Damaged or Defective Products:If you receive a product that is damaged or defective upon arrival, please contact us immediately to request a refund or replacement.
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Incorrect Product:In case you receive a product different from what you ordered, we will issue a refund or send you the correct item.
- Refund Process
To request a refund, please follow these steps:
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Contact Customer Support:Reach out to our customer support team via [info@shatriga.com/(+91) 9330241812] with your order number and details of the issue.
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Return the Product:If instructed to return the product, please send it back in its original packaging with all included accessories.
- Refund Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approved Refunds:If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 days.
- Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Contact Us
If you have any questions about our Refund Policy, please contact us at [info@shatriga.com/(+91) 9330241812]. Our customer service team is here to assist you and ensure your satisfaction.
